Shipping Policy

Thank you for shopping with ZDQA. We aim to provide a smooth and reliable shipping experience for our customers. Please review the details of our shipping policy below.

1. Processing Time

• All orders are processed within 5 business days after receiving your order confirmation email.
• Orders are not shipped or delivered on weekends or holidays.
• In the event of high order volumes or unexpected delays, processing times may be extended. If there is a significant delay, we will notify you via email.

2. Shipping Rates & Delivery Times

• Shipping charges for your order will be calculated and displayed at checkout.
• We offer the following shipping options:
  • Standard Shipping: 10 business days, estimated cost [Free]
  • Expedited Shipping: 5 business days, estimated cost [$10]
  • Next-Day Shipping: 1 business day, estimated cost [$20]
• Delivery times are estimates and start from the date of shipment. We are not responsible for delays caused by courier services or unforeseen circumstances such as weather disruptions.

3. International Shipping

• We offer international shipping to select countries. Shipping rates and delivery times will vary based on the destination.
• Customs, duties, and taxes are not included in the shipping price and are the responsibility of the customer upon delivery. We recommend checking with your local customs office for any additional fees before placing an order.

4. Order Tracking

• Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number. You can track your package via the provided link or by visiting our tracking page.

5. Shipping Address

• Please ensure that the shipping address provided is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses.
• If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible.

6. Lost or Damaged Packages

• In the rare event that your package is lost or damaged during shipping, please contact us immediately. We will work with the courier to investigate and resolve the issue.
• For damaged items, please retain the original packaging and provide photos of the damage for a faster resolution.

7. Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses.
• Certain items may be subject to shipping restrictions due to size, weight, or product-specific regulations. These restrictions will be indicated in the product description.

8. Delayed or Missed Deliveries

• If your order has not arrived within the estimated delivery window, please allow an additional 2 business days for potential courier delays before contacting our support team.
• If a package is returned to us due to failed delivery attempts, we will contact you to arrange a reshipment or refund, minus any applicable shipping fees.

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