Returns Policy – Zendesk QA

At ZDQA, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help. Please read our returns policy carefully to ensure a smooth process.

1. Eligibility for Returns

You have 30 days from the date of delivery to return an item.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Certain types of items (such as perishable goods, personalized items, or hygiene products) are exempt from being returned. Please check product descriptions for return eligibility.

2. Proof of Purchase

A receipt or proof of purchase is required for all returns.

3. Return Process

To initiate a return, please contact our customer service team with your order number and the reason for the return.
Once your return request is approved, we will provide detailed instructions on how and where to send your item.
You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment. Please note that the time for the refund to appear may vary depending on your payment provider.
Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.

6. Non-Returnable Items

Several types of goods are exempt from being returned, including:
- Perishable items such as food, flowers, or magazines
- Downloadable software products
- Gift cards
- Personal care items like underwear or cosmetics that have been opened
- Customized or personalized items

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 30 days of receiving the item. We will arrange for a replacement or refund at no additional cost.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If you have any further questions, please contact our customer support team.